Refund policy

Return & Refund Policy At Zoreviaia, customer satisfaction is our priority. If your purchase does not meet your expectations, we offer a simple return process in accordance with the terms outlined below. Eligibility for Returns You may request a return within 30 days from the date your order is delivered. To be accepted, returned products must: Be unused and in resalable condition. Include all original packaging and accessories. Be free from damage caused after delivery. Items that have been customized, personalized, or otherwise made specifically for you are generally not eligible for return unless they arrive defective. Starting a Return Before sending any item back, please contact our support team. Email: info@zoreviaia.store Please include: Order number Customer name Reason for the return Photos if the item is damaged, defective, or incorrect Our team will review your request and provide the appropriate return instructions. Refunds After the returned item arrives and passes inspection, we will process your refund. Approved refunds are issued to the original payment method within 5–10 business days. Financial institutions may require additional processing time before the funds appear in your account. Shipping fees are non-refundable unless the return results from our error or a defective product. Incorrect or Damaged Deliveries If your package arrives damaged or you receive the wrong product, notify us within 7 days of delivery. Please attach clear photographs showing: The product The packaging The shipping label We will arrange an appropriate solution, which may include a replacement or a full refund. Exchanges We currently do not provide direct exchanges. If you need another item, simply return the eligible product and place a new order. Non-Returnable Products The following items cannot be returned: Personalized products Gift cards Downloadable or digital products Items showing signs of misuse or intentional damage Contact Feelslike.erfurt UG Schobersmühlenweg 23 99089 Germany Email: info@zoreviaia.store business@zoreviaia.store